❓ Frequently Asked Questions

Q: Is this a monitored system?
No. The AJAX Personal Safety Alarm Kit is a self-managed system. When a panic button is pressed, alerts are sent instantly to the people you nominate — family, carers, staff, or property managers. This gives you control and avoids ongoing monitoring contracts or call-out fees. For many customers, this means faster, more personal response and no monthly costs.

Q: What happens if the power goes out?
The AJAX hub includes a built-in backup battery that automatically takes over if mains power is lost. Depending on usage, it will continue running for several hours, ensuring your panic system keeps working during blackouts or emergencies. Once power is restored, the hub recharges itself automatically.

Q: Does it only work with WiFi?
By default, the hub connects via your WiFi or wired internet. With the optional 4G SIM upgrade, the system can use the strongest available mobile network (Telstra, Optus, or Vodafone). This means your panic buttons will still work even if your NBN or WiFi is down — critical for situations like internet outages, line faults, or deliberate tampering.

Q: Is it suitable for elderly users?
Yes. The panic button is designed for simple, one-press activation with no menus or apps required by the user. It can be worn on a lanyard, clipped to clothing, placed on a wrist strap, or mounted on a wall near key locations (like the bathroom or bedside). Family or carers get instant alerts through the AJAX app. This makes it particularly useful for falls, medical issues, or emergencies in independent living.

Q: How far do the buttons work from the hub?
AJAX buttons use a secure wireless protocol with a typical indoor range of up to 1,200 metres line-of-sight. In normal homes or small businesses, this means reliable coverage throughout the property. If required, range extenders are available for larger sites.

Q: How reliable is the system?
AJAX is a European-made, professional-grade security platform used in millions of installations worldwide. Devices are encrypted, tamper-protected, and built to work 24/7. The hub continuously supervises connected devices and will notify you immediately if something goes offline or if a battery is running low.

Q: Can I expand the system later?
Yes. This kit includes the hub and three panic buttons, but the AJAX platform is modular. You can add motion detectors, door contacts, sirens, cameras, and more over time, all managed in the same app.

Q: Do you provide setup support?
The kit is shipped pre-configured and tested, so setup usually takes less than 10 minutes. A quick-start guide is included, and local support is available if you need assistance.