Privacy Policy
Cairns Signal Boosters is committed to providing quality services to
you, and this policy outlines our ongoing obligations to you in respect
of how we manage your Personal Information.
We have adopted the
Australian Privacy Principles (APPs) contained in the Privacy Act 1988
(Cth) (the Privacy Act). The APPs govern how we collect, use, disclose,
store, secure and dispose of your Personal Information.
A copy
of the Australian Privacy Principles may be obtained from the website of
The Office of the Australian Information Commissioner at
www.aoic.gov.au
This policy explains the types of personal
information that we may collect and hold, how that information is used
and with whom the information is shared. It also sets out how you can
contact us if you have any queries or concerns about this information.
What is Personal Information, and why do we collect it?
Personal
Information is information or an opinion that identifies an individual.
Examples of Personal Information we collect include names, addresses,
email addresses, phone and facsimile numbers.
This Personal
Information is obtained in many ways including interviews,
correspondence, by telephone and facsimile, by email, via our websites,
from your website, from media and publications, from other publicly
available sources, from cookies and third parties. We don’t guarantee
website links or policy of authorised third parties.
We collect
your Personal Information for the primary purpose of providing our
services to you, providing information to our clients and marketing. We
may also use your Personal Information for secondary purposes closely
related to the primary purpose, in circumstances where you would
reasonably expect such use or disclosure. You may unsubscribe from our
mailing/marketing lists at any time by contacting us in writing.
When
we collect Personal Information, we will, where appropriate and where
possible, explain to you why we are collecting the information and how
we plan to use it.
Cairns Signal Boosters may use and disclose
your personal information for the primary purpose of collection, or for
reasonably expected secondary purposes which are related to the primary
purpose, or for purposes to which you have consented, and in other
circumstances authorised by the Privacy Act.
Generally, Cairns
Signal Boosters may use and disclose your personal information for a
range of purposes, including, but not limited to:
provide you with our products or services that you have requested;
respond to your queries or feedback;
analyse and improve all aspects of our business including, but not
limited to, our product development processes, our business systems,
processes, outcomes, communication, website, engagement and performance;
provide you with any communications or publications in which we think you might be interested, or which you have requested;
let you know about developments in our procedures, products, services, activities and programs that might be useful to you;
facilitate your participation in forums, social events and educational events; and
consider employment applications.
What Personal information do we collect?
Personal
information may be collected by way of forms filled out by individuals
(including via online forms), surveys, emails, telephone conversations,
online user-generated content and market research, face-to-face
meetings, interviews and web analytics. Where necessary and with your
consent, we supplement the information we receive from you with
information from third–party sources.
Sensitive Information
Sensitive
information is defined in the Privacy Act to include information or
opinion about such things as an individual’s racial or ethnic origin,
political opinions, membership of a political association, religious or
philosophical beliefs, membership of a trade union or other professional
body, criminal record or health information.
Sensitive information will be used by us only:
For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law.
Third Parties
Where
reasonable and practicable to do so, we will collect your Personal
Information only from you. However, in some circumstances, we may be
provided with information by third parties. In such a case, we will take
reasonable steps to ensure that you are made aware of the information
provided to us by the third party.
Cairns Signal Boosters may
disclose your personal information to third parties, such as our
external service providers that provide services to us (including, but
not limited to training, website hosting or cloud storage, distribution
of newsletters, publications developed by Cairns Signal Boosters
Telecommunications, and market research), government, statutory or
regulatory bodies. We may disclose your personal information for the
purposes set out above.
We may also disclose your personal
information if it is required or authorised by law, where disclosure is
necessary to prevent a threat to life, health or safety, or where we are
otherwise permitted by the Privacy Act.
We do not sell or license your personal information to third parties.
Links from our website to other websites
Our
website may contain links to third party websites. We do not operate
these websites and therefore are not responsible for the collection or
handling of personal information by the operators of these websites.
Website analytics
To
improve your experience on our site, we may use ‘cookies’. Cookies are
an industry standard, and most major web sites use them. A cookie is a
small text file that our site may place on your computer as a tool to
remember your preferences. You may refuse the use of cookies by
selecting the appropriate settings on your browser; however, please note
that if you do this, you may not be able to use the full functionality
of this website.
Our website may contain links to other
websites. Please be aware that we are not responsible for the privacy
practices of such other sites. When you go to other websites from here,
we advise you to be aware and read their privacy policy.
Cairns
Signal Boostersalso collects statistical information about visitors to
our website using web analytics and session recording technology
provided by third-party service providers such as Google Analytics,
Facebook and Hotjar. These services use Cookies to assist us in
understanding how visitors’ access and utilise our site. Generally, this
information cannot be used to identify individuals. However, in some
circumstances, it may include a visitor’s internet protocol (IP)
address, which could be linked to an individual.
Our website
also uses Google Analytics, a service which transmits website traffic
data to Google servers in the United States. Google Analytics does not
identify individual users or associate your IP address with any other
data held by Google. We use reports provided by Google Analytics to help
us understand website traffic and webpage usage.
By using this
website, you consent to the processing of data about you by Google in
the manner described in Google’s Privacy Policy and for the purposes set
out above. You can opt-out of Google Analytics if you disable or refuse
the cookie, disable JavaScript, or use the opt-out service provided by
Google.
Cairns Signal Boosters.com.au also uses interfaces with
social media sites such as Facebook, LinkedIn, Twitter and others. If
you choose to “like” or “share” information from this website through
these services, you should review the privacy policy of that service. If
you are a member of a social media site, the interfaces may allow the
social media site to connect your visits to this site with other
Personal Information.
Disclosure of Personal Information
Your Personal Information may be disclosed in several circumstances, including the following:
Third parties where you consent to the use or disclosure; and
Where required or authorised by law.
Security of Personal Information
Your
Personal Information is stored in a manner that reasonably protects it
from misuse and loss and unauthorised access, modification or
disclosure.
Cairns Signal Boosterswill take reasonable steps to
protect the personal information we hold from misuse and loss and from
unauthorised access, modification or disclosure. The ways we do this
include:
limiting physical access to our premises;
restricting access to the information, we collect about you (for
instance, only those of our personnel who need your data to carry out
our business activities have access to the contact details of Clients);
requiring any third-party providers to have acceptable security measures to keep personal information secure; and
putting in place physical, electronic, and procedural safeguards in line with industry standards.
When
your Personal Information is no longer needed for the purpose for which
it was obtained, we will take reasonable steps to destroy or
permanently de-identify your Personal Information. However, most of the
Personal Information is or will be stored in client files which will be
kept by us for a minimum of 7 years.
Access to your Personal Information
You
may access the Personal Information we hold about you and to update
and/or correct it, subject to certain exceptions. If you wish to access
your Personal Information, please contact us in writing.
Cairns
Signal Boosterswill not charge any fee for your access request but may
charge an administrative fee for providing a copy of your Personal
Information.
To protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It
is important to us that your Personal Information is up to date. We
will take reasonable steps to make sure that your Personal Information
is accurate, complete and up-to-date. If you find that the information
we have is not up to date or is inaccurate, please advise us as soon as
practicable so we can update our records and ensure we can continue to
provide quality services to you.
Sending information overseas
Personal
Information that we collect may from time to time be stored, processed
in or transferred between parties located in countries outside of
Australia. These may include but are not limited to Australia, New
Zealand, USA, Singapore, Ireland, Philippines and India.
Policy Updates
This
Policy may change from time to time and is available by contacting us
at the address below. This policy is not limited, and the use of our
website may also be subject to Terms and Conditions of Use.
Privacy Policy Complaints and Enquiries
If
you are concerned that we have not complied with your legal rights or
applicable privacy laws, you may bring a complaint internally through
our complaints process, or you may decide to make a formal complaint
with the Office of the Australian Information Commissioner
(www.oaic.gov.au) (which is the regulator responsible for privacy in
Australia).
We will deal with complaints as follows:
Step 1: let us know
If
you would like to make a complaint, you should let us know by
contacting our Privacy Officer (see below for contact details).
Step 2: an investigation of the complaint
Your
complaint will be investigated by our Privacy Officer. A response to
your complaint will be provided in writing within a reasonable period.
Step 3: contact OAIC
We
expect our procedures will deal fairly and promptly with your
complaint. However, if you remain dissatisfied, you can also contact the
Office of the Australian Information Commissioner as follows:
Office of the Australian Information Commissioner (OAIC)
Director of Compliance
GPO Box 5218
Sydney, NSW 2001
Phone: 1300 363 992
Website: www.oaic.gov.au
Complaints must be made in writing.
Contact us
Any complaints or correspondence concerning this Privacy Policy should be sent to our Privacy Officer at:
Cairns Signal Boosters
Privacy Officer
PO Box 16
Freshwater, QLD 4870
Email: [email protected]
We will endeavour to respond to all complaints and correspondence promptly.